PAYMENT, DELIVERY, EXCHANGE & RETURNS
Kids at the Patio accepts the following payments:
- Card payment: Visa, MasterCard, American Express and Apple Pay.
- Delivery Time 1 working day for Dubai, for Al-Ain & Fujairah we provide alternate day delivery service. And for other Emirates, it is next working day delivery.
Remote Areas, Transit time will be 2-3 working days
- Kids at the Patio delivers throughout the UAE. For GCC and rest of the World please drop us a message here
- Orders are shipped on business days only. ( Business days are Monday to Friday, excluding National Holidays in the UAE).
- Pick Up ( free of charge) from our storage facility from Monday to Thursday from 8am to 4pm at the following location: SENTINEL WAREHOUSE
- UAE Orders over AED 300 are FREE of charge
- DUBAI and REST OF THE EMIRATES Order below AED 300 are 19 Dhs
- We provide also Express Delivery at checkout.
EXCHANGE & REFUND & RETURN POLICY
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Kids at the Patio doesn´t accept refunds unless exceptional circumstances occur.
In that case, we will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
If approved, you will be automatically refunded on your original payment method or alternately we will send you a credit note.
Kids at the Patio has a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return:
your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The customer is charged AED 20 if Kids at the Patio arrange a courier collection of a returned item. The cost of return shipping will be deducted from your refund (except for faulty products).
The customer may also return any unused items directly to our warehouse - this is free of charge.
We will send you a credit note to purchase on the store.
Shipping on returns & exchanges
You will be responsible for paying for your own shipping costs for returning your item AED 20 not applicable on damaged items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (except for faulty products).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items or baby gift baskets).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at firstname.lastname@example.org.